74 lines
2.5 KiB
Python
Executable File
74 lines
2.5 KiB
Python
Executable File
#!/usr/bin/env python3
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# Full Python script to fetch new tickets from Zammad, extract phone numbers, and update the user's profile.
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import requests
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import re
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# Configuration
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ZAMMAD_URL = "https://kontakt.luftglanz.de"
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API_TOKEN = "iwXhnY-mb1PFqYHZhtjcRQqgJuNTv0ctPkMthbE2yMG1bXm-NyW2ZkMpu9PX1-9P" # Replace this with your actual token
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HEADERS = {
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"Authorization": f"Token token={API_TOKEN}",
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"Content-Type": "application/json"
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}
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def get_new_tickets():
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resp = requests.get(f"{ZAMMAD_URL}/api/v1/tickets?state=new", headers=HEADERS)
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resp.raise_for_status()
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return resp.json()
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def get_ticket_articles(ticket_id):
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resp = requests.get(f"{ZAMMAD_URL}/api/v1/ticket_articles/by_ticket/{ticket_id}", headers=HEADERS)
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resp.raise_for_status()
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return resp.json()
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def extract_phone(text):
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# Look for "Telefonnummer: <number>" or similar
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match = re.search(r'(?:Telefonnummer|Tel\.?|Handy|Mobil)[^\d]*(\+?\d[\d\s\-()]{7,})', text, re.IGNORECASE)
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if match:
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number = match.group(1).replace(" ", "").replace("-", "")
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return number
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# Fallback: generic phone number pattern
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match = re.search(r'(\+?\d[\d\s\-()]{7,})', text)
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if match:
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number = match.group(1).replace(" ", "").replace("-", "")
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return number
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return None
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def get_user(user_id):
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resp = requests.get(f"{ZAMMAD_URL}/api/v1/users/{user_id}", headers=HEADERS)
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resp.raise_for_status()
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return resp.json()
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def update_user_phone_or_mobile(user_id, phone):
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# If phone starts with 01, treat as mobile
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field = "mobile" if phone.startswith("01") else "phone"
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data = {field: phone}
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resp = requests.put(f"{ZAMMAD_URL}/api/v1/users/{user_id}", json=data, headers=HEADERS)
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return resp.status_code == 200, field
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def process():
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tickets = get_new_tickets()
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for ticket in tickets:
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ticket_id = ticket["id"]
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customer_id = ticket["customer_id"]
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articles = get_ticket_articles(ticket_id)
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for article in articles:
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body = article.get("body", "")
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phone = extract_phone(body)
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if phone:
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user = get_user(customer_id)
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# Check if the field is already set
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field = "mobile" if phone.startswith("01") else "phone"
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if not user.get(field):
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success, used_field = update_user_phone_or_mobile(customer_id, phone)
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print(f"Updated user {user['email']} with {used_field} {phone}: {'✅' if success else '❌'}")
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break
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# Execute the process
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process()
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